Terms & Conditions
RED FITNESS LOUNGE
Terms and Conditions, Privacy Policy, and Refund Policy
Effective Date: 01-05-2022 Last Updated: 10-20-2024
1. Introduction
Welcome to Red Fitness Lounge ("we," "our," or "us"). By accessing or using our website (www.redfitnesslounge.com) or participating in our gym services, personal training, or membership programs, you agree to comply with and be bound by the following Terms and Conditions, Privacy Policy, and Refund Policy.
Please read this document carefully. If you do not agree with any part of these terms, you should not use our services.
2. Terms and Conditions
2.1. Eligibility and Membership
You must be at least 18 years old to purchase a membership or training package. Minors may participate with a signed parental or guardian consent form.
Memberships and training packages are non-transferable unless otherwise stated.
2.2. Assumption of Risk & Liability Waiver
You acknowledge that participation in any fitness activities involves inherent risks, including but not limited to injuries, accidents, or health complications.
You agree that Red Fitness Lounge, its owners, trainers, and staff are not liable for any injuries or damages resulting from participation in our programs.
You should consult a physician before beginning any exercise program, and participation is at your own risk.
2.3. Code of Conduct
Members must follow all gym rules and trainer instructions.
Proper gym attire is required at all times.
Harassment, inappropriate behavior, or any actions that disrupt the training environment may result in termination of membership without refund.
2.4. Class & Session Policies
Personal training sessions and group classes require advance booking and may be subject to availability.
Cancellations must be made at least 24 hours in advance to reschedule; failure to do so may result in loss of that session.
2.5. Equipment & Facility Use
Members must use equipment properly and report any damages or malfunctions.
Members must wipe down equipment after use and return it to its designated area.
Lockers are available for temporary use, and we are not responsible for lost or stolen items
3. Refund & Cancellation Policy
3.1. Non-Refundable Policy
All membership fees, personal training packages, and class packages purchased at Red Fitness Lounge are non-refundable. No refunds will be provided for:
Unused sessions.
Early membership cancellation.
Inability to attend due to personal circumstances (relocation, schedule changes, etc.).
3.2. Membership & Package Extensions
If a member experiences an injury or medical condition preventing participation, they may request:
Membership Hold/Extension – Requires a doctor’s note and approval from management.
Session Transfer – If permitted, the remaining sessions may be transferred to another person with prior approval.
3.3. Medical & Injury-Related Accommodations
Members must submit a written request for medical-related extensions.
Extensions are granted on a case-by-case basis and must include an estimated return date.
4. Package Expiration Policy
All memberships and training packages must be used within their designated timeframes. Expiration periods are as follows:
10-session and 20-session packages expire 6 months from the purchase date.
72-session packages are designed for 6 months and must be used within that period.
144-session packages (year-long membership) expire at the end of the calendar year in which they were purchased.
Packages are based on an estimated usage of 3 sessions per week. If a member chooses to attend more frequently (e.g., 4-5 sessions per week), they may use up their sessions sooner.
Expired sessions cannot be carried over, credited, or refunded.
4.1. Travel & Extended Absences for 10 & 20-Session Packages
If a member with a 10-session or 20-session package does not attend for 3 consecutive months, their remaining sessions will expire unless they have responded with a return date.
Jamie (or management) will attempt to contact the member before expiration. However, if there is no response, the sessions will be forfeited.
This policy is in place because training time slots are reserved, and if a client does not return, it impacts availability for other members.
Members are encouraged to plan their sessions accordingly to avoid losing unused sessions. If an extension is required due to medical or travel reasons, a written request must be submitted for consideration.
5. Privacy Policy
5.1. Information We Collect
We collect the following personal information when you register for our services or visit our website:
Personal Details: Name, phone number, email, and emergency contact information.
Payment Information: Securely processed through third-party payment processors.
Health & Fitness Information: Provided voluntarily for training purposes.
Website Usage Data: Collected via cookies to improve user experience.
5.2. How We Use Your Information
Your information is used to:
Process membership and service transactions.
Provide personalized fitness programs.
Improve our website and services.
Contact you regarding account status or promotions.
5.3. Data Protection & Security
We implement strict security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
5.4. Sharing of Information
We do not sell, rent, or share your personal information with third parties, except:
When required by law or legal proceedings.
To authorized third-party service providers who assist in gym operations.
5.5. Your Rights
You have the right to:
Access and update your personal data.
Opt out of marketing communications.
Request data deletion (subject to membership or legal obligations).
For privacy-related inquiries, contact [email protected].
6. Website Use Policy
6.1. Intellectual Property Rights
All content, logos, and materials on www.redfitnesslounge.com are the property of Red Fitness Lounge and may not be copied or distributed without permission.
6.2. Prohibited Uses
You agree not to:
Misuse the website or attempt unauthorized access.
Use the site for fraudulent purposes.
Post spam or harmful content on our platform.
6.3. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of those sites.
7. Amendments & Contact Information
7.1. Changes to This Policy
Red Fitness Lounge reserves the right to update these Terms & Conditions, Privacy Policy, and Refund Policy at any time. Changes will be posted on our website with an updated "Effective Date."
7.2. Contact Us
For any questions or concerns regarding this policy, please contact us at:
📍 Red Fitness Lounge
📞 314-497-8838
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